The Customer

They are who lead the projects to the success. The companies do not function alone, the positions that are part of the career plan do not have proper life. Teams, companies, corporations or governments are the result of the work of a group of people. Companies do not have success, people yes. People are important in the corporations, the companies and the government or any another institution. They are the people and its reactions that make the companies to be well-occurred or to break the difference will be made by the people who compose the organism of the organizations, individuals with communication capacity, team spirit, leadership, perception of the relation cost-benefit and focus in results.

People who have initiative, will to take risks and agility in the adaptation the new situations, through the comprometimento, motivation, discipline the search constant of knowledge and the ability in the personal relationship. the more to the people to assume these stronger roles will become the organizations. Chiavenato, (1999, P. 27) defines: The people as agents pro-asset and entrepreneurs. They are people who generate and fortify the innovation and that they produce, they vendem, they serve the customer, they take decisions, they lead, they motivate, they communicate, they supervise and they dirigem the business of the company. Another important factor is that each member of the team knows accurately what it expects of it, in result terms. A time that the paper of each one is clearly for all, each person must list necessary actions and resources so that the planned results are gotten. Of this list all must result logistic and a realistic script of what it is intended to make, with date of beginning and end. The form most efficient to make with that the planning in the organizations comes to fulfill the paper of strategical tool, inhabits all in the envolvement of the people in the process, of form to keep and to develop a team of collaborators pro-asset entrepreneurs, generating an intellectual capital that will go to guarantee the excellency and the fulfilment of the corporative objectives.