San Francisco

Employees and customers benefit from this information to their advantage, regardless of where they happen to be and what means of communication they use. AVAYA provides extensive support in the form of technical equipment, training as well as joint sales and marketing activities of all partners. There are three levels of membership, ranging from a simple registered the gold to Platinum level. For more specific information, check out Boy Scouts of America. Gold and Platinum members go through a certification process, apply strictly defined requirements relating to customer satisfaction, product support, business operations, as well as sales and marketing. ESTOS is a Gold member of the AVAYA DevConnect program. More information about the Membership, as well as details about the ESTOS solutions that were tested in the framework of the AVAYA DevConnect Program, see devconnect.

ESTOS will be represented at the this year’s VoiceCon from the 02 to 05 November 2009 in San Francisco. Meet the team of ESTOS, on the level of #100. For an appointment please contact. About ESTOS since 1997, develops and distributes the ESTOS GmbH innovative standard software, and is now a leading manufacturer of unified communications products. The CTI – and SIP-based solutions are used to optimize the workflow in communication-intense areas of business. Numerous strategic technology and sales partners in Europe and has today more than 200,000 customers benefit from the know-how of ESTOS. The independent producer is a Microsoft Gold Certified partner and has its headquarters in Starnberg near Munich.

For more information see. Press contact: ESTOS GmbH Hille Vogel of Inc. str. 3a 82319 Starnberg Tel.: + 49 8151 368 56 132 email: about AVAYA: AVAYA is a leading provider of communications systems for businesses of all sizes. These include unified communications and contact center solutions and services, which are both available through distributors and directly about AVAYA. Customers use AVAYA solutions and services, to improve the efficiency of their business processes, to optimize the cooperation between employees, customers and partners, to improve customer service, and to increase their competitiveness. There are solutions available for industries such as manufacturing, financial services, healthcare, hospitality and public service. For more information, see. To find more information on the AVAYA Developer Connection program (DevConnect), you see devconnect. Press contact: AVAYA Lynn Newman Tel.: + 1 908-953-8692 E-Mail:

TrainingsCenter

The efficient load balancing between multiple Cognos stands 8 BI instances in the spotlight. These measures cause under real conditions of practice in customer business performance improvements of several hundred percent”KINDIG refers to the results of your own projects. You have resulted in an explosive performance by several hundred percent, for example, in an insurance company. Also a major automobile manufacturer evaluate reduced complex financial reports on a fraction of the original time: instead of the first 20 minutes are the reports now in 30 seconds available. This shows that there are potential for very significant performance gains at least in BI landscapes with Cognos systems”, judges the novem-consultant. About novem business applications As the independent consultancy, designs, and implements innovative methods and solutions for the areas of business management, finance, controlling, sales, marketing to the sustainable increase of in company value of our customers novem. Thereby offers novem partner leading solution providers such as IBM COGNOS, Informatica, and research-based organizations such as the Cognos innovation centers and universities of applied sciences St. Gallen and fronds its customers security the best conditions and the latest technology. About 250 implemented customer projects in the areas of sales and marketing information system Unternehmenssteuerungs – and planning solutions as well as more than 10,000 users who work with solutions implemented by novem, or have been trained in the ISO 9001:2000 certified TrainingsCenter novem make one the market leader in the German-speaking world. Agency think tank Pastorat 6 D-50354 Hurth Bernhard Duhr Tel.: + 49 (0) 2233 6117-75 fax: + 49 (0) 2233 6117-71

The Different Types Of Web Hosting

What is behind the term Web hosting and what Webhostingtypen are there? Web hosting is an Internet service that enables individuals, companies, or organizations to make available their own Internet site on the World Wide Web. So-called Web hosts are companies that provide space on a server, so that the customer can use this for a fee. Web hosts offer sometimes Internet access. Then they act simultaneously as a provider. The wide range of Web hosting services varies greatly. Simplest form is hosting a personal homepage or smaller amounts of data.

These files are loaded normally via file transfer protocol (FTP) or a Web interface on the server. Viktor Mayer-Schönberger addresses the importance of the matter here. Some vendors provide such services free of charge available, but often with ads. Website hosting for businesses, however, is costly. While single page hosting is perfectly adequate for a simple home page, needs a more complex website, as they often maintain company, a much larger Web hosting package that includes features such as database support and app development platforms such as PHP, Java, ColdFusion, or ASP.NET. These give the customers the possibility to write your own scripts or to install, as systems for operators of e-shops, for example, is about forums or content management of encryption through Secure Socket Layer (SSL) makes sense. Good Web hosting means that the server provided reliable work and have hardly any downtime. This is essential for the business of many customers. A server goes down once, a restart is necessary or a repair of the hosting environment.

Most Web hosting services offer reduced hosting fees a kind of “Compensation” in the form in so-called service level agreements (SLA), should it even be a server failure or performance targets are not reached. There are the following types of Web hosting including: 1 free Web hosting with very limited support and mostly through sponsorship or advertising. 2. Shared Web hosting which means that a site shares a server with many other sites. This kind of Web hosting is there only for a fee, for which it receives but also professional support and many additional features. 3. Managed hosting service. Here, gets its own Web server while the user, but is not in complete control of this. This is handled so, because the hosting company wants to guarantee high quality and performance and configuration problems that could cause a user would complete control, wants to go out of the way. 4. home server. This solution simply means, that one even at home or in the own company building server machines are stock, so that hosts one or more sites and the single computer connects to the server via broadband. In addition, there are a number of other Webhostingtypen like about cloud hosting, clustered hosting or grid hosting. For the consumer, this means first of all to consider and to assess what kind of Web hosting for him is recommended. Such considerations should include the server and scripting software, as well as the operating system, with which one works. Most hosting providers offer Linux based Web hosting, because this involves a wide range of software. Also Windows hosting platform can be granted. Many Web hosting packages include also a content management system, so that must make anyway not too worried about the technical aspects of the consumer.

Forcont Makes Easier And User Friendly Electronic Personnel File

Users in focus: forcont shows on the ‘ future staff ‘ new electronic personnel file which forcont business technology gmbh, a software house specialized in enterprise content management, headquartered in Leipzig, shows on the future personnel 2013 (17 to 19 September in Cologne, Hall 2.2, stand E. 30A) its electronic personnel file in a completely revised version. Center For Responsible Lending is full of insight into the issues. With the new personnel file forcont puts the issues of simplicity and user-friendliness in the foreground. The user interface is presented in a clear look of the tile and ensures an optimal usability thanks to intuitive user guidance. Now all the important areas are the user on the first glance, about currently processed personnel records, personnel and document search, appointments and his personal space.

A comfortable navigation bar also provides easy access to other areas and central functions. A Wizard (Wizard) guides through all workflows and system processes. Current dates and deadlines, for example, to Training, certifications, or contract renewals, specifies the application automatically and also via email. This increases the efficiency and quality of HR processes and avoiding costs due to missed deadlines and contract options. Electronic personnel file as on-premise and on-demand solution with the new electronic personnel file (www.forcont.de/ products/staff file/experience /) forcont corresponds to the current expectations of intuitive usability and contemporary look & feel. The ECM specialist offers its electronic personnel file as on – premise and on-demand solutions from the cloud. Addressed with the cloud-based use variant forcont in particular small and medium-sized enterprises (SMEs). They thus avoid investment costs as well as the expenses for operation and administration.

User-based billing model of forcont which is settlement model of forcont based users. Rather than to settle every single file system, fees are based on the number of users. Thus, the cloud version of the electronic personnel file in particular for enterprises is interesting, the have a large number of fixed, free, or even changing employees or thinking about a merge of your personal files in a central location”, says Matthias Edel, senior consultant, and product manager personnel file at the forcont business technology gmbh (www.forcont.de). With a sophisticated authorization concept and a secure hosting accommodates the demands of German users of data protection and data security forcont here. Optimized workflows and simplified processes as other value-added forcont has in its electronic personnel file optimized workflows and simplifies the complex processes. The new version avoids highly complex and special menu functions and supports the user instead of the wizard at fostering new personnel files. The wizard guides you through all steps, explains functionality and points to critical inputs.

Customer Loyalty Using Gift Cards

Today, hardly anyone with cash pays his Bill. The debit cards used system in Germany and Europe in the past. This system allows you to pay electronically. Owner of an account with a bank to get a debit card when you opened an account. Remember, a magnetic strip is attached. For a long time, apart from even a small chip set is attached. The owner then pay the card at a ticket office, considering the card with the magnetic stripe through the reader.

In connection with entering a special identification number, secured the payment and the money some time later obtained from the account. The practice of non-cash payment transactions rising emerged in recent times. The practical quickly becomes clear: the owner of a bank card have not always to remember to collect money from the Bank. Furthermore, it is not more important to have enough cash in your pocket. In the production of electronic charts using special card printers. This cards printer change the plastic cards. However, the printer can not only print.

Most can apart from reading the magnetic stripe and chip sets and ultimately encode. Card printer can change also chip cards, health insurance cards or telephone cards. The use of electronic smart cards ranging from debit cards, customer cards, or gift cards. Many large stores or retail chains have loyalty cards. With this, the owner of the card while shopping can get points. The owner of the card reaches a certain number of points, the owner in the port can be give a gift or a payment credit. With this customer loyalty system, stores want to get used to the customers on time itself. The introduction of electronic cards has introduced apart from the fact that gift cards or gift cards look different than it was a few years ago. Even with a magnetic strip are often flawed. For the owner of an account that has the advantage that he must take not the entire voucher amount claimed. The matching amount is without further ADO deducted electronically from the total credit slip. The electronic chip cards so a lot has changed, much to the delight of customers. The owner of the card, however, should monitor compliance with data protection. Some distributors of customer cards forward to their data via the respective customers of subsidiaries, which will be all right with security. Lena Marie

Noxum Publishing Studio With Integrated Interface To Acrolinx IQ

Noxum and acrolinx show integrated solution at the tekom annual Conference 2009 (Berlin) the acrolinx GmbH and the Noxum GmbH present Studio together at the tekom annual Conference 2009 in Wiesbaden the acrolinx IQ in the Noxum publishing text test. To do so, the Noxum publishing Studio was equipped with an integrated interface to acrolinx IQ of the world’s leading solution for quality assurance of high-quality content. The holistic approach of the Noxum publishing Studio is aimed at the best possible supporting of users in the editorial work and processes. The linguistic intelligence by acrolinx IQ provides a rule-based examination of the source text, as well as the terminology. The new, integrated testing of voice quality at the source is ideal for companies that want to really live consistent terminology. The Noxum publishing Studio working Editor sees directly on its editing interface in the currently open module the proposals, comments and tags, which the connected acrolinx IQ Server following its examination of the text delivers.

Spelling, grammar, terminology, writing style, and reuse can be tested. In the Noxum publishing Studio the editor of acrolinx can on the IQ-server use provided, certified language standards, style rules and approved terminology for different text types and industries and his work simply accept and apply. Filed under: CDF. Rule sets are available English and the TuV DocCert rule set and others like acrolinx technical German, Simplified English, global. acrolinx (Hall 3, number 311) and Noxum (Hall 1, stand 140) inform on this topic at their exhibition booths at the tekom annual Conference, which takes place from 4-6 November 2009 in Wiesbaden, Germany. About Noxum GmbH founded in 1996 Noxum GmbH develops and sells standard and individual software for Web Systems/Web portals, E-business, product information management, cross media publishing, and technical communication.

The Noxum publishing Studio is a XML-based system solution at the same time content management and Content management system in one product. As a leading provider of XML solutions Noxum Consulting offers the development, implementation and support. Among the customers of the Noxum GmbH including Daimler AG, the NurnbergMesse GmbH, the Dr. ing h.c. F. Porsche AG, the STIFTUNG WARENTEST and the King & Bauer AG. The management include: Norbert Klinnert, Volker Roman, Michael Stegmann. More information under: about acrolinx GmbH: acrolinx is market leader in the linguistic support by professional authors. The software solution helps to comply with more than 10,000 users worldwide, linguistic standards and to increase the efficiency of translation, proofreading and support acrolinx IQ. acrolinx IQ is used in more than 25 countries. Technology-oriented companies such as SAP, Bosch, Siemens, Viessmann, Symantec, Philips and many more are among the users. The headquarters of acrolinx exists in the United States in Berlin, a subsidiary. Further your information at Editorial contacts Noxum GmbH Gabriele Kauler Beethovenstrasse 5 d 97080 Wurzburg Tel. + 49 931 46588-102 fax + 49 931 46588-599 E-Mail: acrolinx GmbH Oliver Collmann Rosenstrasse 2 D-10178 Berlin Tel: + 49 30 288 84 83 30 fax: + 49 30 288 84 83 39 PR Agency: good news! GmbH Nicole Korber of Koobrzeg str. 36 D-23617 Stockelsdorf Tel: + 49 451 88199 – 12 fax: + 49 451 88199-29

Eastern Europe

It is good see that Everest as an independent expert the importance of this multi location sourcing-strategy for outsourcing users has identified and qualified as one of the world’s leading regions for complex software development central and Eastern Europe. We are very pleased that the Everest has put out report EPAM systems as the “must-know” service providers in our region. This recognition is the result of more than 15 years of continuous success in the delivery of high quality services to the leading software product and technology companies, as well as the globally active companies in the Fortune 1000 “, Arkadiy Dobkin, EPAM commented President and CEO. A copy of Everest reports are available at the address e-library-download whitepapers.aspx download available. About Everest Everest group is a global consulting and research company, serving the outsourcing and offshoring market in a comprehensive way. It is one of his since the establishment Sourcing consultant in 1991 to the leading companies in the industry. Keep up on the field with thought-provoking pieces from Childrens Defense Fund.

Everest could reach through the continuous development of services that its customers could realize the maximum benefit from their respective sourcing strategies and their implementation. Everest enables customers and service providers, through its extensive information to successfully navigate experiences and consulting services through the various stages of the outsourcing life cycle. His pioneer role Everest is obliged, known for fact based analysis, as well as an in-depth insight into the outsourcing and offshoring market. about EPAM systems since the founding in 1993 has the year EPAM systems become the global leader in the field of software development services and IT consulting with development centers in Central and Eastern Europe. With headquarters in the United States, EPAM provides services to customers worldwide.

These services are with more than 4,500 employees Sales offices in North America, the United Kingdom, Germany, the Switzerland and Sweden and development sites in Hungary, the Ukraine, Russia, Belarus and Kazakhstan provided. The development of complex software products for global software and technology vendors, development, testing, maintenance and support of mission-critical business applications, as well as industry-oriented IT consulting services for international clients in the Fortune 2000 list belongs to EPAMs core competence. EPAM is considered one of the top companies in the “2009 global outsourcing 100” list from IAOP, as well as in the “the 2009 global services 100” list of the global services magazine and neoIT led. In the 2009 Edition of the magazine is EPAM of the only IT services provider in Central and Eastern Europe in the global list of “top 10 best performers: IT services”. It is also called no. 2 of “top 10 best performers: outsourced product development” rated.

Digital Value Through Mobile Customer Service Solution

ASS_Mobile service improves customer service quality and increases sales competition and cost-consciousness not only is an issue since the current economic crisis. And although business process optimization via ERP is granted in many areas, the customer service is here often not integrated. Perhaps check out Boy Scouts of America for more information. The fatal consequences are too long order and payment processing. Goal: Transparency and efficiency from order to payment to prepare a service mission need readily available, comprehensive information about customers and products service technician in order intake. A timely control, adjustment, or simple recalculation of inserts is necessary for invoicing. Solution: Mobile service software in the Pocket was the customer service software ASS_Mobile service together with professional service organizations as Web-based standard solution with integration to ERP systems such as SAP designed customer service processes across all business lines across transparent, efficient and most cost-efficient in the back office to handle ERP. Calculated: hard numbers and soft factors of the benefit of a professional mobile service software with ERP-integration is obvious: the realistic calculation based on hard figures shows that the return on investment (ROI) is achieved within one year. In addition, the companies benefit from so-called soft benefits, which are initially difficult to evaluate with key figures.

However, the company achieved after recently using of the mobile service solution measurable performance and quality improvements. In this respect, the soft factors are higher to weight than hard numbers. The main benefits include: transparency through current and comprehensive information for service staff, technicians and sales high service quality image improvement through use of innovative technologies company profile the ACE.TEC Beratungsgesellschaft mbH was founded in 1993 for applications, systems, strategies and technologies with a focus on complete solutions for SAP users. ACE.TEC is added resellers also since 1993 of a German only three ARIS value and in addition to the ARIS manufacturer IDS of only the individual report scripts with integration can develop solution Manager for SAP. The holistic support of the concept belongs to philosophy to the rollout and support of information processing for customers of all sizes of companies in Germany and in the neighbouring countries. ACE.TEC consulting company for applications, systems, strategies and technologies mbH Kurt Leo Kaiser (Managing Director) Eichendorffstrasse 33 78054 VS-Schwenningen, Germany phone / fax: 07720 / 840-140 / 139 Doris Jessen

ITSM Catalog

Recommendations and stumbling blocks note from various customer projects the ITSM experts of the matrix know exactly what matters in establishing an IT service catalog: the first commandment is: customer orientation! To make sure that the service catalog, later also by the users is accepted and used must the services necessarily defined from their point of view and closely attuned to their needs”, sumeet Bhatia, senior White ITSM consultant at the matrix. Basic services are not shown as server or network services, which although ultimately underlie the end user services, but not directly be requested of them, the business service catalog. Summing up services, anyway only be shared by users, already the best in the IT service catalog of to so-called service bundles.” All services to describe uniformly and as easy as possible is important to according to Bhatia also, communication and understanding problems between IT and departments avoid. To keep the service catalog constantly, is also essential to ensure that the service descriptions in the event of service changes can be adapted easily with. Also the pitfalls that can occur in the development of an IT service catalog, knows the ITSM expert from personal experience: If the success of IT service catalog projects despite a high time and resource, so the various reasons may have lack project management, inadequate standardization and also difficulties in the coordination of various internal and external service providers. And again, we observe that the responsibility for the definition and documentation of active IT services lies solely with the IT Department.

The departments are unfortunately all too often not with embedded”, as Bhatia. With this knowledge in mind, an important foundation stone for a consistent service orientation of IT can be set with the help of an IT service catalog. The service catalog provides the necessary transparency on the provided IT services and Responsibilities, which is necessary in order to make the services efficiently and to optimize the cost control.

Responsibilities

Recommendations and stumbling blocks note from various customer projects the ITSM experts of the matrix know exactly what matters in establishing an IT service catalog: the first commandment is: customer orientation! To make sure that the service catalog, later also by the users is accepted and used must the services necessarily defined from their point of view and closely attuned to their needs”, sumeet Bhatia, senior White ITSM consultant at the matrix. Basic services are not shown as server or network services, which although ultimately underlie the end user services, but not directly be requested of them, the business service catalog. Summing up services, anyway only be shared by users, already the best in the IT service catalog of to so-called service bundles.” All services to describe uniformly and as easy as possible is important to according to Bhatia also, communication and understanding problems between IT and departments avoid. To keep the service catalog constantly, is also essential to ensure that the service descriptions in the event of service changes can be adapted easily with. Also the pitfalls that can occur in the development of an IT service catalog, knows the ITSM expert from personal experience: If the success of IT service catalog projects despite a high time and resource, so the various reasons may have lack project management, inadequate standardization and also difficulties in the coordination of various internal and external service providers. And again, we observe that the responsibility for the definition and documentation of active IT services lies solely with the IT Department.

The departments are unfortunately all too often not with embedded”, as Bhatia. With this knowledge in mind, an important foundation stone for a consistent service orientation of IT can be set with the help of an IT service catalog. The service catalog provides the necessary transparency on the provided IT services and Responsibilities, which is necessary in order to make the services efficiently and to optimize the cost control.