Construction projects: Externalisation of controls in many industrial and commercial enterprises is despite an internally existing planning or building Department common to take additional external services for the processing of own construction projects in claim. The reasons for this are essentially: stark reduced resources by building lean management is not core competencies of the company cost advantage compared to the own employees coverage of missing expertise while the external services related primarily to parts of the planning and construction management activities, peak time heaping construction activity is through the further reduction of the internal activities occurred a shift to almost all areas of the settlement process. In other words, takes the place of the internal employee external employee depending on the performance now. This is also so sensitive area such as shopping (E.g. the procurement process) or accounting (E.g. the audit) as part of the settlement process. The companies approved by us are not included aware that additional interfaces due to these circumstances, which lead to vulnerabilities and risks without additional measures, and so the principle already existing risk potential increase up to crime. PCRM contains valuable tech resources.
The external service provider is often assimilated to the internal staff, so full of confidence. An external service provider but not necessarily the same behavior as by an employee can be expected. In the event of an emergency, the service provider will behave always according to his commissioning and the associated terms and conditions. Such assignments require special care therefore in determining performance. Performance assessments take place usually only briefly or not at all.
The care of the external and its performance monitoring is confined to the cases in which it already has problems. To reduce the risks of outsourcing, we deem the following measures REF. the additional interfaces in the process and organizational structure necessary: Clear and exhaustive description of the performance of the external definition of the requirements for input/output of the interface naming an internal contact person for the service provider appointment controlling for the external services ongoing performance monitoring performance monitoring with acceptance of the services the above measures lead to an internal overhead, which can be done only by qualified staff.