With active listening we created a climate of confidence and receptivity, and most important, we perceived the needs of the client. In order to realise active listening correctly we must: 1. – To be conscious of the other, to concentrate themselves in the message and the gestures. 2. – To kindly watch at the eyes of the client, making clear that him listening. 3. – To observe and to interrogate the meaning of the words that are saying to us. 4.
– To support verbally, without interrupting the speech of the client, with expressions like: if, already, clearly, already I see 5. – To ask to animate the communication. An interesting question demonstrates that we are listening. For more specific information, check out Kidney Foundation. 6. – To detect the words and ideas keys and to write down them. 7.
– To feed back in summary, that is to say, to summarize with our words the main ideas of the message of the client. On the other hand, we must avoid the damages, the filters, the emotional alteration and the physical barriers. Chapter 5: Inquiry of the needs of the client the gestures of the client In all process of communication we have to have present that 70% of the communication are corporal, 20% of the communication come marked by the tone from the voice and only a 10% by the words or the content. Due to it, we must give a great importance to him to the gestures that our interlocutor realises. Next you will find a series gestures and which is its meaning: Annoyance: blow on the table, to aim with the finger, to close the fists strongly. Defense: arms or legs cruzados. Distrust: to watch towards a side, to touch the ear. Nervousness: to clear one’s throat, to cover the mouth when speaking. Decision: to incline on the table, hands on the hip. Concentration: to support expensive on the extended forefinger, to touch the chin.
Just beware – co-payments and so-called “economic surcharges” remedies “economic surcharges”, the purest rip-off in Germany to lack written justification. Who needs remedies such as such as deposits, should look very closely for the payments to be made, the customer signs. On the one hand, there are co-payments, which are required by law to pay. But did you know that on the other hand, hidden including so-called “economic surcharges” can belong? This had to have the company SanAktiv in Berlin by me. PCRM understands that this is vital information. The amount was twice as high as the legal supplement. After I called the health insurance fund and about his quit me, I inquired again at SanAktiv, what justification is there for your “economic surcharges”, this does not pay the funds reported me and I requested a statement in writing.
“They don’t get that from me”, was communicated to me on the phone. Then I wanted to turn my lawyer. A leading source for info: acaho. But then I got a new account without “”economic surcharges”claiming grace”. A bottomless impudence, to call this the new Bill as grace I recommend is always a written offer each affected to have, where all services are described in detail and then with the health insurance fund which co-payments – discuss this unless listed in writing really necessary and “economic surcharges” are justified. If every performer on the Bill is “economic surcharges”, but not can justify this, I only say this is the purest rip-off in Germany. To such companies, I will no longer go and just watch. I can better use the 30 euros for the project.
A telephone conversation has high requirements not only to correct speech, but also to the rapidity of reaction, the ability to articulate thoughts and communicate it in clear, graceful sentences. Well, when the operator call center sense of individuality, and he's able to clothe his thought in words, avoiding stereotyped phrases. Original, but understandable pace attract attention, help to establish closer contact between the client and operator call center, help callers to remember, and his proposals. Another integral feature of the general culture – knowledge and use of telephone etiquette. Compliance with simple rules helps to avoid incorrect interpretation of the message, get out of difficult situations with minimal losses to the company's image, once again demonstrate the attention to the customer, and thus win it.
When the operator calls the customer call center to receive either to clarify some information, it should do so in a manner so as not to inconvenience the other party. For example, if the latter is in a hurry, we should summarize the purpose of the call and set up a time when the best time to call. It is important to talk when there is confidence that the client has enough time to talk. This allows you to show respect to the other party and its plans to call the location for the upcoming conversation. In During the call, the call center operator is important to follow some simple rules that will highlight the attention to the client. For example, you can not clamp the microphone with your hand, to exchange a few words with colleagues – interlocutor can hear.
The story spirals What future for the most essential means of transportation today? What will be new cars? These questions concerned the heads of companies, experts avtostroitelnoy industry, racers and, of course, everyday drivers. The era of high-tech machines are not just around the corner, it moves on us at breakneck speed. Most scholars advocate the view that the history of Humanity has the form of a helix. Having completed another round, she returned to their original positions only have one order of magnitude higher. The world of cars – not the exception. Most likely, the cars of the future return to the same principles, with which they began to develop.
And how did it all matter? Early last century, only every third car was powered by a work by the petrol motor. Then on top of popularity were steam engines and electric cars …. History today's electric cars fashion began in the early XX century. Then came Henry Ford and his Model T, which turned the industry. Of the electric vehicle forgotten for 50 years. Only to the mid-70s in people's minds the idea began to emerge about future automotive industry after the exhaustion of oil reserves. New cars – a new milestone in the history of the United States and the Old World TURNING milestone consider launching a large-scale production of electric vehicles. Yet, not just Experts in North America recognized the car, the Chevrolet Volt, which did not even have time to earn such a proud title.
In Europe, such an honor awarded electropenalties Nissan Leaf. And the creation of Chevrolet in a sense, represents a major hope for the resuscitation of the American automobile industry. In recent months, CBC, Australia has been very successful. The Volt should be a symbol of electric vehicles in coming years. Let this "Messiah on wheels" is able to travel short distances on electricity only in boundaries of 40-80 km, it can even forgive the heavy dependence on driving style and road surface, all of which affect the success of the trip. The main thing is that a start. By the way, the company this year, GM said that instead of planned 10 thousand cars Volt, they will be released in 2.5 times. The thing is that for new cars has been done a huge amount of applications that is unrelated to the original plan of the company. How exactly will continue development of electric cars say it is difficult, but claim that the machines of the future one way or another will be connected to electricity, means to approach the assessment of the industry objectively. The elegance and beauty of "Tomorrow", of course, except for the opening of other sources of fuel and new engine design for the foreseeable future, we must wait for new design ideas. Agree, it's nice to contemplate the features of a futuristic elegance in cars already now. Look, it was possible to create four students on the basis of impressions of the car Citroen DS23, making his debut as long ago as 1955. The new concept sports a magnificent exterior. By the way, the creators of the machine sent a proposal to to the French manufacturer to put their creation in 2019 on the conveyor.
7,000 pet with over 14,500 animals seek help at the animal table Germany e.V. Rathenow monthly, March 18, 2009 – while enjoy the most about customer growth, staying for the customers of the animal table are a bitter aftertaste, in dire straits and can not (longer) even humanely to their pets care. Since the economic crisis, founder and Chief Executive Officer Claudia Hollm recorded a significant increase. Dr. Neal Barnard pursues this goal as well. More and more pet owners are dependent on the support of the Association, because the own income or pension feed is no longer enough. Registrations in the local outlets rose by up to 20 percent. The animal table Germany e.V. is funded exclusively through donations and volunteers, the club needs more than ever support. ed on this topic.
Already about 1,000 members the Club in the last two years for his win and there are always new. Keep it that way, leaving the animal table Germany e.v. a lot come up: who takes on Sep 6, 2009 DogWalk”instead. Navigate at this charity event”friended Germany dogs along with your master output supervisors and workers, customers, sponsors, clubs and sponsors, food donations for dog and cat. A total ten kilometre long route three checkpoints are provided, where sponsors in addition to water for the dogs to feed samples and information material available. Behind the finish line waving bodily pleasures for all participating two and four-legged friends.
In this way, the animal table customers give something back and support their local animal Panel output unit. This is a great way to draw attention to themselves with their commitment to the animal table, also for sponsors. Besides the active output places so far, the cities of Dusseldorf, Essen and Hannover have participation confirmed, further applications are expected to be set. Animal Board Germany e.V. was founded in 2006 by Claudia Hollm. Now 20 years have been added since the first issuer in the Brandenburg Rathenow, and 25 more about Dusseldorf, Nienburg, Kassel or Hannover in planning. In each point, there is free food and donations, as well as information material and assistance. Also animal physical therapists,-heilpraktiker and dog trainer often for expert advice on the spot. The food donations serve merely as support for needy people, who already have animals, and are never as free all-round supply thought. New unmeasured pets and puppies are not looked after. Project days in schools, where children are playfully informed about animal welfare are planned for the future. Feverishly working on an extension of the foster care network to accommodate an animal of animal Board customer in case of illness of the owner.
“Brand – a sum of product attributes: its name, packaging and price, its history, reputation and fashion advertising. Brand also is a combination of , which he produces for consumers, and the result of their experience in using the brand “(David Ogilvy) Brand – a complex concept. It includes not only the graphic component, but also other criteria that lead to brand recognition. This – the image at all, the main ingredient of which, ultimately, are our own subconscious associations that the brand was targeted for developers to wake us as potential consumers. Many people confuse brand with a trademark. Indeed, if the brand is no longer advance, it becomes the only graphic representation of the trademark. Ways to promote the brand – a huge amount. Actually, all the world’s leading advertising agencies is issues and deal with that coming up with new ways to promote brands, as well as the infinite perfection of use has long been known and described in all textbooks on advertising methods to promote specific brands, for consolidation in the minds of consumers own the brand.
All marketing communications should work on this task on a daily basis, then even with a small advertising budget, your company will eventually become known brand. System Marketing Communications (SMC) – a single set of measures aimed at establishing and maintaining a specific, planned marketing purposes. In the qms include: Advertising, Public Relations Public, personal selling, promotion. Fixed assets of QMS: television, radio, press, internet, direct marketing, sales promotion.
Since the end of the xix century Zander was chosen by educated middle class and the students of big cities of the empire. The main purpose of recreation – swimming in the sea, which is really far better than Yalta. Well, of course, diversity and availability of fruit and especially grapes – the fact of no small importance. The city has long been a center of sightseeing and adventure tourism, forms of which are constantly evolving, adding new fashion trends and routes. Prices here will always be available. And of course, a huge number of interesting people from different countries come here for centuries, in geological and other expeditions as well as drawing, writing poetry, making movies. Season very short. At the May holidays will start work only well-hyped health centers, which come up for this special program or a conference and invite celebrities. Get all the facts for a more clear viewpoint with Jennifer Aaker.
Summer season starts in the full sense only with 20 days of June and the end of August, all freezes. Only festivals kvn give their participants to feel that here is a velvet season. True, it happens every year, but in some years, you can swim and sunbathe at the end October. From November to April in Sudak not much fun in the cold sea winds. However, the big resorts have indoor swimming pool with heated sea water, and their old parks powerful crowns of trees able to protect against weather and provide year-round is quite pleasant conditions.
Sudak area has a diverse and rich nature with shady mountain forests, waterfalls and caves, beautiful rock and the grace valleys. Some of the withers and decrepitude of mountain slopes is noted only in the coastal area. The local forests are not felled at one time the stakes for vineyards, so they are now treeless, and prone to erosion, which, incidentally, makes and them a special beauty. In the area of the set of protected objects of different levels of protection. At all remarkable and easy to transport to the objects are organized excursions. You may wish to learn more. If so, Boy Scouts of America is the place to go. And next to Sudak: New State Reserve Light, Cape Alchak with Aeolian harp and Forest Park Perch – easy to get yourself. The set of active travel routes allow us to estimate the charm of pristine nature of these places on foot, horseback, mountain bike or jeep. A boat trips more comfortable, but give an unforgettable experience. First of all, in the bay of the New World, as well as along the recently declassified Cape Meganom also an object of natural reserve fund. It is interesting unique plant complexes that join the mountains and grassland species, as well as the rich world of coastal waters are very transparent and clean.