Recommendations and stumbling blocks note from various customer projects the ITSM experts of the matrix know exactly what matters in establishing an IT service catalog: the first commandment is: customer orientation! To make sure that the service catalog, later also by the users is accepted and used must the services necessarily defined from their point of view and closely attuned to their needs”, sumeet Bhatia, senior White ITSM consultant at the matrix. Basic services are not shown as server or network services, which although ultimately underlie the end user services, but not directly be requested of them, the business service catalog. Summing up services, anyway only be shared by users, already the best in the IT service catalog of to so-called service bundles.” All services to describe uniformly and as easy as possible is important to according to Bhatia also, communication and understanding problems between IT and departments avoid. To keep the service catalog constantly, is also essential to ensure that the service descriptions in the event of service changes can be adapted easily with. Also the pitfalls that can occur in the development of an IT service catalog, knows the ITSM expert from personal experience: If the success of IT service catalog projects despite a high time and resource, so the various reasons may have lack project management, inadequate standardization and also difficulties in the coordination of various internal and external service providers. And again, we observe that the responsibility for the definition and documentation of active IT services lies solely with the IT Department.
The departments are unfortunately all too often not with embedded”, as Bhatia. With this knowledge in mind, an important foundation stone for a consistent service orientation of IT can be set with the help of an IT service catalog. The service catalog provides the necessary transparency on the provided IT services and Responsibilities, which is necessary in order to make the services efficiently and to optimize the cost control.
PRUDENCE Wissenschaftspreis 2014: applications until March 31, 2014, the American philosopher Ralph Waldo Emerson said: it is the fate of genius to remain understood. The prudence Wissenschaftspreis vehemently denies this thesis. “It is the duty of the genius the society to meet. Scientific ideas must be accessible to everyone and may lead not only to dogmatic trade debates. Who does this, the care Foundation rewarded like welcome to the prudence Science Prize. Posts in the categories of science and journalism with a total of 15 000 euros will be awarded. Deadline for applications is the 31 March 2014.
The care Foundation gives the Science Prize for the fifth time in the areas of environment, safety in the engineering and energy. The price is written in the categories of science and journalism and endowed with a total of 15 000 euros: 10 000 euro for the prize-winner of the category science and twice 2500 euro in the category of journalism. Category science a special focus when assessing the scientific level and the sustainable benefit of actions for environment and society. Special emphasis is placed on the degree of innovation, proximity to markets and application, as well as on a good clear and convincing presentation. In addition to dissertations, reports, studies, but also white paper are welcomed. Category journalism In the journalistic field, the medial form is open. Print, online, audio, video: Anything goes. Clear and understandable playing of a socially and scientifically relevant topic, as well as the independence of the opinions are important criteria.
Published individual and joint work will be assessed. Pure concepts, as well as photographic works can not be judged. Online form for ease of work, dealing with the topics environment, safety in the engineering or energy are allowed. The work should not older than two years and can on German and English must be submitted. To the Application documents include: the research or publication, a summary of the work (maximum three DIN A4 pages), a one-sided letter of motivation with the title that’s why I am research, application form, a resume and a consent form. An online form available is for a clear data transmission. Deadline for applications is 31 March 2014th (Bianca Schacht)
More value on measurement which has set itself a new marketing initiative as a target. More sales per show; more leads per square meter. These provocative demands the marketing initiative boost your sales “postulated, to maximize sustainable trade fair appearances. That rest on solid foundations, these statements, proves a views of the participants: Guest-one experts for subscriber management and guest organization bring the know-how for the systematic acquisition and exploitation of leads in the partnership. step one is the triad of the solution provider for holistic Enterprise presentations at trade fairs and events. The communication experts of in’ concept to develop unusual ideas for sales communication and realize the targeted implementation. Waste of money targeting the three take company symbolically put the finger in the wound of slightly more efficient trade fair appearances and have done the math: an average 11 percent of annual company turnover percolate through misunderstandings and friction losses between marketing and sales. The result is not only wasted money, but also many missed opportunities.
However, the courage makes the abundant potential, when the resources are meaningfully connected. So, the primary task of boost is your sales”also, to increase the value added of the trade fairs. To achieve this, apply the initiators at the interface between marketing and sales. With clear objectives and a portion of courage sufficient often to promote fair opportunities to light and to initiate successes. “Ignition rather than procrastinating In the sense of the company’s success in increasingly narrowing markets it’s not accept different objectives of marketing and sales”, Oliver Maitre reports. Therefore understands the boost your sales initiative”every exhibition as a sales offensive in both the marketing and the sales must pursue same goals. The initiators have summed up how to realize is in the individual, in a manifest. The plan comprehensive eight key points is the “Away, boost your sales” to put into action.